7 Day Money Back Guarantee

How it works:

Here at OMC, we are fully confident in the quality of all our used vehicles with our thorough preparation process. However, if for any reason, you decide it's just not right for you, you can return it and get your money back within the first 7 days. There aren't a load of hoops to jump through but there are a few things we ask:

  • You haven't done any more than 250 miles within the first 7 days from taking collection from OMC.
  • You return it to the dealership you originally purchased it from.
  • You fulfil all your legal responsibilities as the owner of the vehicle - including taxes, insurance and paying any fines you incur whilst driving it.
  • You keep the vehicle in the same condition as it was when you picked t up. Fair wear and tear is expected, but we will need to charge for any new damage caused whilst the vehicle is in your care.
  • You return the car with the V5C logbook document, all keys, books (such as manuals and service books) and accessories (like floor mats and SD cards) that were supplied with it to the dealership you bough it from.

How to return a car:

Looking to return a car? Here's how it works:

  1. Contact your supplying dealership and let them know as soon as possible you wish to return your car via the online contact form which can be found on the OMC Website. We'll need your details as well as the registration of the vehicle you are looking to return and your availability to attend an appointment with us within the 7-day period.
  2. Attend your appointment to return the vehicle at your supplying dealer, making sure to bring back everything that was supplied to you with the vehicle. You must bring your invoice and driving licence.
  3. One of our Sales Executives will do an appraisal of the vehicle with you. Should there be any deduction of the refund costs for any reasonable costs of rectification work needed, we'll advise you there and then.
  4. Provided we have received the V5C, you refund will be processed by electronic bank transfer and will show within your account within 3-5 working days, depending on your bank.

Here are a few questions and answers that might help you:

Question 1: What happens if the vehicle has been damaged, or I've lost something that came with the vehicle?

We will need to reduce the amount refunded, depending on what damage etc has occurred. This will be discussed with you at the vehicle appraisal.

Question 2: I bought add-on insurance and protection products when I bought the vehicle. Do I get a refund on these too?

Yes, any add-ons and products will be refunded and cancelled.

Question 3: Can I exchange the vehicle rather than get a refund?

Yes. We have a large number of vehicles in stock. Your Sales Executive will be more than happy to help you choose a more suitable vehicle.

Question 4: I part exchanged a vehicle to pay for the one I am returning. Do I still get a full refund?

Yes - we'll refund the part exchange as part of the purchase price, unless works have been undertaken to prepare the part exchange for re-sale or we've settled any outstanding finance on the part exchange. In such circumstances, we will reimburse the amount allowed for the part exchange vehicle as set out on the Vehicle invoice net of the amount of any finance settlement paid by us.

If you have any further questions please contact the OMC Dealership you bought your car from.

Terms and Conditions of OMC Motor Group 7 Day Money Back Guarantee 2021

Nothing in these terms and conditions will affect or limit the statutory rights of the Customer.

1. Definitions

In these terms, unless the context requires otherwise, the following definitions apply:

1.1 Customer is the retail consumer purchaser of the Vehicle named on the Order form.

1.2 Day or Days means any day including a Saturday or Sunday or Bank Holiday.

1.3 Delivery shall mean the day on which the Customer takes physical possession of the Vehicle.

1.4 Price shall means the price set out for the Vehicles on the invoice for the Vehicle.

1.5 Refund Period shall mean the period of seven Days the first Day being the day of Delivery and ending at 16:00 on the seventh Day.

1.6 Supplying Dealership means the motor vehicle dealership owned and operated by OMC Motor Group, from which the Customer purchased the Vehicle.

1.7 Vehicle is a used passenger car purchased from the Supplying Dealership.

2. Terms and Conditions

2.1 There are the terms and conditions that apply to the exclusion of all others (including any verbal statement or representation) in respect of the 7 Day Money Back Guarantee.

2.2 If the Vehicle is purchased at a distance within the meaning of The Consumer Contracts (Information Cancelled and Additional Charges) Regulations 2013, the Customer may within 14 days of Delivery cancel the contract and require the Supplying Dealership to refund the purchase Price subject to the terms and conditions set out here

2.3To be eligible for the 7 Day Money Back Guarantee, the vehicle must:

2.3.1 be returned to the Supplying Dealership within the Refund Period. For the purpose of this clause, the first day is the day the Customer takes Delivery of the Vehicle;

2.3.2 not covered a distance of more than 250 miles during the Refund Period. For the purpose of this clause the miles covered shall be calculated from the odometer reading at the point of Delivery;

2.3.3 be returned to the Supplying Dealership with all keys, vehicle records and documents including the V5C;

2.3.4 have been insured for the entire period the Vehicle was in the Customers possession; and

2.3.5 be in the same condition as at Delivery, fair wear and tear expected.

2.3.6 be free from any financial lien, charge or encumbrance save for any created via the Supplying Dealership at the point of sale to the Customer.

2.4 To claim under the 7 Day Money Back Guarantee, within the Refund Period the Customer must:

2.4.1 notify the Supplying Dealership by email to providing their name, address and Vehicle registration number; and

2.4.2 make and attend an appointment to return the Vehicle to the Supplying Dealership.

2.5 Upon return to the Supplying Dealership, the Vehicle will be inspected and the condition report agreed with the Customer. The Supplying Dealership shall be entitled to deduct from the refund of the Price, the reasonable costs of rectification of any damage caused to the Vehicle whilst the Vehicle was in the possession of the Customer and that the Supplying Dealership reasonably believes are required to restore the Vehicle to the retail standards applicable to the Vehicle.

2.6The Supplying Dealership shall refund the Price, less any sums required to settle any financial lien, charge or encumbrance or repair costs under Clause 2.5, to the Customer within seven days of the Customer returning the Vehicle and those items listed in Clause 2.3.3 to the Supplying Dealership. The refund shall be paid in £ pounds sterling via an electronic transfer to the Customers designated bank account or payment card from which the Price was paid. No repayment shall be made until the V5C has been returned to the Supplying Dealership if the V5C was not provided in accordance with clause 2.3.3.

2.7 Where part payment of the Price was made by way of part exchange vehicle, the Supplying Dealer shall return the part exchange vehicle as part of the refund of the Price unless works have been undertaken to the part exchange vehicle in preparation for its sale or the Supplying Dealer has settled the finance agreement applicable to the part exchange vehicle. In such circumstances, the Supplying Dealership shall reimburse the amount allowed for the part exchange vehicle as set out on the Vehicle invoice net of the amount of any finance settlement paid by the Supplying Dealership.

2.8 A Customer, or any customer using the same address as the Customer, may only claim under this 7 Day Money Back Guarantee once in a 12 month period commencing with the first claim.

2.9 The 7 Day Money Back Guarantee is only available to retail consumers where the Price of the Vehicle is less than £75,000.

2.10 The 7 Day Money Back Guarantee is not available for Vehicles that the Supplying Dealer offered for sale on behalf of a third party under a Sale or Return agreement.

2.11 Th 7 Day Money Back Guarantee is not available for Vehicles where a part exchange vehicle provided as part payment of the purchase Price of the Vehicle was subject to outstanding finance greater than the Supplying Dealership valuation of that part exchange vehicle.

2.12 The Company reserves the right to vary the terms and conditions of 7 Day Money Back Guarantee at any time. In the event of any dispute as to the interpretation of these terms and conditions, the application of the same or otherwise, the decision of the Supplying Dealership shall be final.

2.13 Save the Price, the Supplying Dealership shall not be liable for any claims, demands, damages, expenses or costs (including without limitation, legal costs) incurred or made against it howsoever arising, whether directly or indirectly from the 7 Day Money Back Guarantee.

2.14 In the event of any conflict between these terms and conditions and those contained on the Order, the terms and conditions on the Order shall prevail.

2.15 A person who is not a party to the 7 Day Money Back Guarantee shall not have any rights or in connection with it and the provisions of the Contracts (Rights of Third Parties) Act 1999 are expressly excluded.

2.16 The 7 Day Money Back Guarantee is governed by the laws of England and Wales.